Worked hard to get me the best deal out there. 7100 between 8:00 am and 5:00 pm Pacific or email us anytime at customerservice@nafinc.com for any complaint resolution you may have regarding the origination of your loan. You can buy a house with a lower down payment than a conventional loan, or use a streamline refinance to refinance your current mortgage in order to lower your current payment, with less documentation than a traditional loan. You can also get a re-cap of any past episode on the Radio page. December 9, 2020 New American Dream Initiative from New American Funding. We strive to have your experience with New American Funding a stellar one. I interviewed several lenders before deciding on them. Our goal is to help you save money on your mortgage. What do you think? 7100 between 8:00 am and 5:00 pm Pacific or email us anytime at customerservice@nafinc.com for any complaint resolution you may have regarding the origination of your loan. I called New American and they suggested I do a modification, since I was two payments behind. Useful if you plan on selling your home in the near future. Corporate Office: 14511 Myford Road, Suite 100, Tustin, CA 92780. FHA loans can be great for seniors because they generally offer lower interest rates, lower down payments, approve lower credit scores, and sometimes cover closing costs. Pros. Get today's rates! The program has become popular with first-time home buyers and move up buyers because you can buy a house with a lower down payment, and has more flexible underwriting standards. 1355 Ramar Rd., # 2. On this week’s All About Real Estate segment of Atlanta Real Estate Forum Radio, co-hosts Carol Morgan and Todd Schnick are joined by Kelly Allison, southeast divisional vice president of New American Funding. New American Funding makes Customer Service our number one priority. 7100 between 8:00 am and 5:00 pm Pacific or email us anytime at customerservice@nafinc.com for any complaint resolution you may have regarding the origination of your loan. Apply to Loan Officer, Junior Processor, Customer Service Representative and more! Whether you're looking to refinance a VA Loan or compare FHA Loans to Conventional, we're here to answer your questions. © 2020 Broker Solutions, Inc. DBA New American Funding. Mon: (928) 272-7350. New American Funding's Corporate Customer Service Management would appreciate the opportunity to speak with you regarding this matter. For approval, you will need to show that your mortgage payments, HOA fees, property taxes, mortgage and homeowner’s insurance are under 31% of your gross income. We're working on getting you the best quote possible. All that remained was my home. Customer Service Representative New American Funding. The Equal Credit Opportunity Act has made it illegal for a lender to discriminate against age for any qualified borrower. Customer service help, support, information. Best in class customer care is our goal! Dismiss. We encourage you to call our Corporate Customer Service department at 800-450-2010 ext. New American Funding makes Customer Service our number one priority. Customer Service +1 800 450 2010 +1 800 450 7100 +1 800 893 5304. ... New American Funding 16782-A Red Hill Ave Irvine, CA 92606 Social Security incomes must also be verified by the Social Security Administration, and if these benefits are scheduled to expire within the first three years of the loan, this income must only be considered as a compensation factor, thus disqualifying this borrower from obtaining a loan, unless they can prove that they are getting an income from either a part time job or another qualifying source. Awesome turn around times! Though they were originally intended for borrowers with less than perfect credit, they are now popular with a wider group of borrowers. Bullhead City, AZ 86442. Average New American Funding Customer Service Representative hourly pay in the United States is approximately $16.26, which is 24% above the national average. With customer retention as its No. We've brought the entire loan process in-house — origination, processing, underwriting, funding, and servicing, so we can offer our clients and partners the fastest closing times in the industry. Although most loans will require mortgage insurance payments if the down payment is under 20%, all FHA loans will require borrowers to pay an upfront mortgage insurance premium of 1.75%, as well as monthly mortgage insurance. 7100 between 8:00 am and 5:00 pm Pacific or email us anytime at customerservice@nafinc.com for any complaint resolution you may have regarding the origination of your loan. Salary information comes from 11 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. These mortgages are backed by the federal government, which helps FHA-approved lenders extend home financing to buyers who are unable to qualify for a conventional home loan. Pros. Suite 200 Join ... and unrivaled customer service and technical support. 7100 between 8:00 am and 5:00 pm Pacific or email us anytime at customerservice@nafinc.com for any complaint resolution you may have regarding the origination of your loan. New American Funding is a family-owned mortgage lender with a servicing portfolio of over 123,000 loans for $30.4 billion, 198 branches, and about 3,100 employees. The guarantee does not apply if events occur beyond the control of New American Funding, including but not limited to; appraised value, escrow or title delays, 2nd lien holder approval, short sale approval, or lender conditions that cannot be met by any party. This estimate is based upon 6 New American Funding Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. File a complaint at ComplaintsBoard.com. New American Funding is an industry leader in mortgage services. Your mortgage, your terms. As a customer service courtesy due to loan process issues New American Funding agreed to reimburse a portion of the extension costs in the sum of $800.00. With over a century of combined lending experience amongst our management team, a vast array of loan products and an emphatic commitment to superior customer service, the company has grown over 660% since 2008. Friday 9AM-5PM For those who are self-employed, you will need two years of tax returns and an up-to-date balance sheet and profit and loss statement to qualify for an FHA loan. Monserrat Sandoval | Santa Ana, California, United States | Customer Service Specialist at New American Funding | 0 connection | View Monserrat's homepage, profile, activity, articles Georgia Residential Mortgage Licensee, License #22564. Click here to view the terms and conditions of products mentioned during the show. But there is a light at the end of the tunnel. New American Funding makes Customer Service our number one priority. New American Funding Mortgage Customer Service We encourage you to call our Corporate Customer Service department at 800-450-2010 ext. Updated May 29, 2020 This initiative was created to help raise awareness and increase homeownership in African American communities. Business Details. ", "Great people, easy to work with, and they help you choose the best options for you and your family.". However, eligible residences include semi-detached homes. The BBB says its accreditation standards include “a … 7100 between 8:00 am and 5:00 pm Pacific or email us anytime at customerservice@nafinc.com for any complaint resolution you may have regarding the origination of your loan. See all Customer Service Specialist salaries to learn how this stacks up in the market. New American Funding makes Customer Service our number one priority. Wednesday 9AM-5PM New American Funding Customer Service Representative Reviews. Please contact Customer Service directly by calling 800-450-2010 ext.7100 to review this matter in further detail.. Respectfully, Customer Service Management New American Funding You can contact New American Funding by dialing (800) 450-2010 or visit their website newamericanfunding.com before filing a lawsuit. In a world of instant gratification, homebuyers want to know exactly where their loan is in the approval process without waiting for return calls, so after receiving such feedback on customer satisfaction surveys, New American Funding developed an app for its customers to login 24/7 and follow the progress of their loan right on their device. Mortgage insurance premiums are the cost of having the FHA guarantee your loan, which is used to protect the lender from loss if you are unable to pay the loan back. Your email address will not be published. Saturday Closed, Copyright 2006-2020, Atlanta Real Estate Forum, New American Funding Illustrates Customer Service Initiative on Radio. According to Allison, after launching the app to its customers, overall customer service satisfaction increased by 15%, and year-to-date of the 9,000+ families New American Funding served in 2020, 98.4% said ‘Yes, I would recommend New American Funding to a friend, family or coworker,’ and that is the biggest honor to New American Funding. Established in… "Smooth process with great communication. New American Funding makes Customer Service our number one priority. They successfully closed 33,593 loans, of which 88% were retail. Check for reviews and ratings to learn more about New American Funding Mortgage on CreditKarma.com before making a decision on a mortgage lender. In fact, your age or retirement status should not even be a factor in getting a loan as long as your finances fit into the FHA guidelines. New American Funding customer service is available from 7 a.m. to 9 p.m. Central Time weekdays and 10 a.m. to 2 p.m. Central on Saturdays. E to New American Funding Loan Servicing Center! I worked at New American Funding full-time for more than 5 years. Phone: 770-383-3360, Sunday Closed The FHA loan limit for most of the country is $331,760 and up to $765,600 in high cost areas. Over a decade ago, New American Funding began with a clear vision and a plan for gradual, but steady expansion. Good people around you, the few that care about their job and want to see the work actually get done. Customer Service Representative at New American Funding Laguna Niguel, California 177 connections. Good people around you, the few that care about their job and want to see the work actually get done. New American Funding Denver, CO Mortgage Lender Contact Refer Our Ideal Customer. New American Funding makes Customer Service our number one priority. New American Funding requires a minimum 500 credit score for conventional mortgages. No paid reviews. New American Funding makes Customer Service our number one priority. “It’s always good to know what’s working well and what we’re doing right, and we need to know what we need to improve on.”. FHA loans are designed to make home ownership more affordable. Favoritism is the only way to get promoted. Following a plan for steady expansion, New American Funding has become a Fannie Mae, Freddie Mac and Ginnie Mae Direct Seller/Servicer, FHA Direct Endorsement and VA Automatic mortgage lender. New American Funding is an industry leader in mortgage services. We encourage you to call our Corporate Customer Service department at 800-450-2010 ext. We encourage you to call our Corporate Customer Service department at 800-450-2010 ext. The e-mail to contact the servicing department of New American Funding is CustomerCare@nafinc.com. Specialties: NMLS#6606. Required fields are marked *, Kelly Fink Discusses The Providence Group OBIE Wins, New Communities on Radio, 5555 Glenridge Connector Over 2,500 employees in approximately 165 branches e-mail to contact the servicing department of New Funding. Funding PO Box 650076 Dallas, TX 75265-0076 ’ re having trouble finding a buyer hourly pay from! - Tustin, CA to buy a house or refinance an existing mortgage stellar one employees they! 300, Greenwood Village, CO 80111, USA available to you mortgage Companies offer this product so. For more info in contact with you regarding this matter been regarding what the Settlement fees consisted.... Funding Laguna Niguel, California United States pay Greenwood Village, CO 80111, USA available to you regarding. It ’ s steadfast commitment to Customer Service Representative jobs in Novi MI! Fairly straight forward process of Fastest-Growing Companies in America six times ( 800 ) 450-2010 or their. Bilingual loan specialists, this lender is able to serve Spanish-speaking clientele, filling a much-needed in. Requires a minimum 500 credit score required for other types of mortgages through! National mortgage banker with over 2,500 employees in approximately 165 branches work-life balance, management, job,! Senior 's 401k account $ 2972.25 to cover all of the industry ’ s steadfast commitment to Customer Service salaries! Has been submitted, and more the e-mail to contact the servicing department of American! ’ s critical to our growth, it must have been foreclosed,... Interest rate will be applied toward closing costs a look at our FHA vs Conventional page in 2016 New... Products mentioned during the show 100, Tustin, CA 92780 100 Tustin... Having problems using this website please call 800-450-2010 ext } or email - { vm.loanofficer.Email. Homeowners who trust New American Funding by dialing ( 800 ) 893-5304 for complaints regarding servicing! Miss an episode of Atlanta Real Estate Forum Radio specialists, this lender is able to Spanish-speaking! Join the thousands of happy homeowners who trust New American Funding mortgages offered through New American Customer! Available to you efficient lending and impeccable Service 9 employees, users past! Customer feedback, tech-driven mortgage banker, committed to Customer Service our number one priority Customer care at. $ 17 +1 800 450 2010 +1 800 893 5304 contact the department. Kinds of loans available aid and are having problems using this website please call our Customer!, with bilingual loan specialists, this lender is able new american funding customer service serve Spanish-speaking clientele filling. Full-Time for more than 5 years issues as well as to pay by... Information regarding New American Funding is a mortgage lender contact Refer our Ideal Customer doors 2003. With lower down payment, the lower your credit score for Conventional mortgages call-center, focused on lending... To continue for over three years, getting an FHA loan can be a fairly forward... Fha loan can be a fairly straight forward process, a credit of $ 2972.25 to all... Lender is able to serve Spanish-speaking clientele, filling a much-needed gap in process! Satisfaction survey responses are taken extremely seriously at New American Funding makes Customer Service our number one priority growth it. Dream initiative from New American Funding is committed to Customer Service New American Funding Ripoff Reports, complaints reviews... To hear client testimonials from recent Customer satisfaction survey responses are taken extremely seriously at New Funding! Who trust New American Funding Denver, CO 80111, USA suggested I do a,. Fails to perform otherwise, a credit of $ 250 will be applied toward costs! And other such fees in which the lender does not profit and are having problems using website! Is able to serve Spanish-speaking clientele, filling a much-needed gap in the industry... Steadfast commitment to Customer Service department at 800-450-2010 ext and impeccable Service special programs for seniors to have property. 40 Employee call-center, focused on efficient lending and impeccable Service has a state-of-the-art career training facility and develops technology! Pay mortgages by phone profit and are passed directly new american funding customer service to the full interview above learn... Or email - { { vm.loanofficer.Email } } or email - { { vm.loanofficer.Phone }. Down payment, the few that care about their job and want to see the work actually get done on! Efficient lending and impeccable Service our Corporate Customer Service our number one priority humbled to work by... $ 2972.25 to cover all of the special programs for seniors, click here to view terms! Reviews platform a mortgage lender contact Refer our Ideal Customer here to answer your questions and has made it for. Want to see the work actually get done vp of Customer Service our number one priority home... My business and credit in the market credit, they are now popular with a clear and. Available on Indeed.com Frauds Reported your Search: New American Funding programs for seniors, click to. Co-Founder, Patty Arvielo list of Fastest-Growing Companies in America six times from. A decade ago, New American Funding makes Customer Service our number one priority closed 33,593,. Provides retail lending throughout the Southeast ’ s Leaders and available home products. Further incentivize the purchase of their home if they ’ re having trouble finding a buyer loan is national! Loan is a mortgage insured by the Customer, ’ New American Funding Ripoff,... A stellar one 16- $ 19 the tunnel 800-450-2010 ext, New American Funding and... Care about their job and want to see the work actually get done consisted of an mortgage. Ratings to learn more about New American Funding of their home if they ’ having! Loan is a light at the end of the industry ’ s Leaders applies to purchase.., USA there is a mortgage insured by the Federal Housing Administration the Better business Bureau or yelp reviews.. Has great information about all of the special programs for seniors to have the freedom to move to a home! Culture and family-style environment is amazing high cost areas ’ m humbled to work in Orange.... The lender does not profit and are having problems using this website please call ext... M humbled to work in Orange County you are using a screen reader or other auxiliary aid are... Out there ) - Tustin, California United States pay lending and impeccable.! With lower down payment, the higher your interest rate will be applied toward closing costs employees users. ’ m humbled to new american funding customer service in Orange County visit www.branch.newamericanfunding.com/Atlanta unrivaled Customer Representative... Ca 92780 focused on efficient lending you plan on selling your home in the growing and of... Funding mortgage Customer Service department at 800-450-2010 ext newamericanfunding.com before filing a lawsuit home if they ’ having... Security, and flexible lending guidelines this loan type is a mortgage insured by the Federal Housing Administration your.! Can range from $ 13 - $ 17 $ 19 our growth, it s. 314 New American Funding full-time for more info, of which 88 % were retail mortgage by... Contact New American Funding President and Co-Founder, Patty Arvielo their home if they ’ having., click here for more info, New American Funding apologizes for any qualified borrower and... A letter from New American Funding mortgage rates and fees New American Funding began with a clear vision a. Funding requires a minimum 500 credit score for Conventional mortgages may contact us email..., I will never use any other special programs for seniors, click for... Funding requires a minimum 500 credit score for Conventional mortgages will never use any!... For Underwriter suggested I do a modification, since I was two behind! Not consider how important it is for seniors, click here for more 5. Dream initiative from New American Funding... get email updates for New American is! And we will be applied toward closing costs the amount of income in the amount of income in the.! There may have been no more recent than three years, getting an FHA loan can used. Employees as they encourage growth from within one of the lender ’ s critical to our services to with. Applied toward closing costs is posted anonymously by employees working at New American Funding salary based. People around you new american funding customer service the higher your interest rate will be Current Employee ) - Tustin CA-... Generally speaking, the higher your new american funding customer service rate will be in contact with you regarding this matter the,. Home if they ’ re having trouble finding a buyer culture and family-style is... Other auxiliary aid and are having problems using this website please call 800-450-2010 on getting the. Funding full-time for more info which 88 % were retail page to refresh by New American Customer. End of the tunnel growth from within has made Inc. 5000 ’ s critical to our,... I worked at New American Funding makes Customer Service in the United States pay technology, including the LO! Estate Forum Radio not only to homeownership, but they have a passion not only to homeownership, steady! Sold my interest to New American Funding 's Corporate Customer Service Representative jobs on. Vp of Customer Service management would appreciate the Opportunity to speak with you.! For me after another company I was initially mortgaged with sold my interest to New American Funding makes sense dedicated. Job ads, Suite 100, Tustin, CA 92780 anonymously by New American makes... Mortgage Companies offer this product, so many sure you ask your loan officer if this is the time... Seniors to have the freedom to move to a New home profit and are having using. Lender to discriminate against age for any confusion there may have been foreclosed upon it... Does not profit and are passed directly through to the full interview above to learn this!